shipping & returns

Greetings and welcome to LauronaPhelps.com! We're delighted to have you with us and are committed to ensuring that your experience is both enjoyable and satisfying. Below is our shipping and returns policy, crafted to provide clarity and ease as you shop with us.

 

1. Shipping of Physical Items:

 

Our processing and shipment time for physical items is typically 5-7 business days.

We strive to ensure that your order is processed swiftly and reaches you in perfect condition.

 

2. Recommended Shipping Carrier:

 

For shipping your orders, we recommend using USPS for its reliability, tracking system, and wide-reaching service.

 

3. Return Policy:

 

While we hope you love your purchase, we understand that sometimes a return may be necessary. If you are approved by customer service to return an item, please ensure it meets our return criteria which is the exact condition in which it was shipped to you. Each case will be reviewed on a case by case basis and we do not guarantee approval. 

 

4. Approved Returns Process:

 

All approved returns should be carefully packaged and sent to the following address:

 

Attn: LauronaPhelps.com

396 Eagles Landing Parkway

Stockbridge, GA 30281

 

For your peace of mind and the safety of the returned item, we recommend using USPS as your shipping method. We are not responsible for return shipping cost or if the package is lost or damaged 

 

5. Return Shipping Costs:

 

Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

 

6. Return Timeframe:

 

Returned items must be shipped back to us within a specified timeframe, which will be explained in your approval of return.

 

7. Refund Processing:

 

Once we receive and inspect your returned item, we will process your refund within 7 business days. 

 

8. Customer Support:

 

Should you have any questions or need assistance with your order, our dedicated customer support team is here to help. Please don't hesitate to reach out to us.

 

Thank you for shopping with LauronaPhelps.com. We appreciate your business and are here to ensure that your experience with us is nothing short of exceptional.

 

Note: This policy is subject to updates and changes. Please review it periodically for any modifications.